AESTHETIC FRONTLINE STAFF PROGRAM

Front Desk Coordinator

➀ Role & Value of Front Desk Personnel

– Understanding core responsibilities and service mindset
– Common challenges and response strategies
– Building a professional and trustworthy image

➁ Task Allocation & Communication

– Division of duties and service flow
– Service language logic and tone setting
– Importance of teamwork and cross-functional coordination
– Techniques for handling unexpected situations

➂ Clinic Workflow Essentials

– Standard client reception procedures
– Treatment guidance and scheduling
– Inventory control and record keeping
– Answering frequently asked questions (FAQs)

➃ Treatment Codes & Reporting

– Treatment code lookup and accurate logging
– Standardized forms and documentation
– Writing concise and useful reports

➄ Appointment System Concepts

– Time management and scheduling principles
– Common errors and how to avoid them

➅ Medical Record Handling

– Interpreting client charts and medical records
– Navigating digital systems and physical chart filing
– System login protocols and basic navigation
– Key functions and troubleshooting within the system

➆ Scenario-Based Roleplay

– Simulated new client intake and data entry
– Medical record retrieval exercises
– Feedback collection and workflow optimization

Online Customer Service Representative

➀ Role & Importance of Online Client Representatives

– Understanding core responsibilities and service values
– Common challenges and how to manage them
– Overview of clinic services and offerings

➁ Client Communication Concepts & Workflow

– Key principles of effective communication
– Structure and tone of service-oriented dialogue
– Explaining appointment processes clearly
– Addressing frequently asked questions (FAQs)

➂ Basic Knowledge of Medical Regulations

– Guidelines on medical advertising compliance
– Principles of patient data confidentiality
– Ensuring consistency between online and in-clinic information

➃ Appointment System & Practical Application

– Understanding the meaning and structure of scheduling forms
– Assisting clients in providing complete and accurate information
– Introduction to key system features
– Handling common input errors and system issues

➄ Scenario-Based Practice

– Simulated appointment booking exercises
– Responding via messaging platforms (e.g., LINE, WhatsApp)
– Service quality review and improvement planning

Medical Aesthetician

➀ Role & Importance of a Medical Aesthetic Therapist

– Understanding key responsibilities and core value
– Common challenges and solutions in clinical settings
– Overview of service offerings
– Building a professional image and client trust

➁ Basic Skin Knowledge

– Skin anatomy and physiological functions
– Common skin types and conditions
– Introduction to skincare ingredients and their purposes

➂ Aesthetic Devices & Basic Operations

– Types of equipment and their clinical functions
– Basic principles of safe and effective usage
– Standard operating procedures (SOPs)

➃ Service Workflow & Communication Skills

– Step-by-step standardized service process
– Logic and structure of client communication
– Enhancing client experience through empathy and clarity

➄ Medical Ethics & Professional Conduct

– Data privacy and confidentiality protocols
– Consistency of communication across online and offline platforms
– Professional ethics and behavior in clinical practice

➅ Treatment Execution & Skill Enhancement

– Standard procedure execution
– Technique integration with product selection
– Product absorption and device-assisted delivery methods

➆ Issue Management & Emergency Handling

– Managing common skin reactions (e.g., redness, sensitivity)
– Protocols for unexpected situations during treatment

➇ Client Relationship & Retention

– Establishing client trust and loyalty – Providing personalized skincare advice – Post-treatment follow-up and client care strategies

➈ Scenario-Based Practical Training

– Hands-on practice in basic techniques
– Roleplay for communication and service flow
– Guided practice in equipment operation

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